“互联网+政务服务”正在重塑政府治理模式,其在赋能政府治理现代化的同时,也为构建亲清政商关系赋予新动能。区别于以往政商关系研究多以政府作为掌舵者,本文从服务者视角切入,就“亲近”即政府应靠前服务、“清白”即政府不可谋私贪腐两方面探讨政商关系,研究城市“互联网+政务服务”发展如何促进亲清政商关系。基于地级市层面的面板数据,本文的实证分析表明:城市“互联网+政务服务”发展有助于改善城市总体政商关系,具体而言,“互联网+政务服务”发展有助于促进政商关系中的亲近关系,这主要是因为信息发布、解读回应、互动交流、管理保障以及应用推广的改进有助于改善政府服务。同时,信息发布的改进有利于提高政商清白关系中的政府透明度。尽管“互联网+政务服务”发展可以通过改善政府服务来促进政商关系中的亲近关系,但不足以对政府形成客观有力的监督与约束,因而难以显著促进政商关系中的清白关系。此外,城市初始条件差异、城市区位差异、城市不同性质经济/企业发展差异,均使得城市“互联网+政务服务”发展对政商关系的影响产生异质性效果。本文的研究结果为通过“互联网+政务服务”持续深化政府职能转变、构建新时代亲清政商关系,从而增进各类市场主体的协同发展、更大程度激发市场活力和社会创造力提供了学理支撑和政策启示。
The “Internet + government services” is reshaping the mode of government’s governance, empowering the modernization of government’s governance, and giving new momentum to build government-business relations. On this basis, this article, from the perspective of serving rather than steering of most previous studies, aims to study how “Internet + government services” promotes “close” and “clean” government-business relations, and discusses government-business relations from two aspects: “close”, meaning the government should be proactive in providing services, and “clean”, meaning the government should not seek private gains with power. Based on the panel data of prefecture-level cities, the empirical study shows that the development of “Internet + government services” is conducive to improving the overall government-business relations. Specifically, the development of “Internet + government services” is conducive to promoting “close” government-business relations, mainly because the enhancement of information release, interpretation and response, interaction and communication, management assurance, and application promotion can help improve government services. Besides, the enhancement of information release is conducive to improving government transparency of “clean” government-business relations. However, although the development of “Internet + government services” can promote “close” government-business relations by improving government services, it is difficult to form objective and effective supervision of the government, and therefore can hardly play a role in promoting “clean” government-business relations. In addition, differences in the initial conditions of cities, differences in regional areas, and differences in the development of economies/businesses of different natures in cities all contribute to the heterogeneous effects of the impact of “Internet + government services” on government-business relations. The above findings provide theoretical support and policy insights for continuously deepening the transformation of government functions through “Internet + government services”, building “close” and “clean” government-business relations in the new era, and thus collaborating with various market players to stimulate market vitality and social creativity.